FAQS
All our sofas at North York Sofas are made to order, which allows us to ensure that each piece meets our high standards of quality and craftsmanship. Please expect your sofa to be delivered within 4-6 weeks after your purchase. We appreciate your patience as we carefully craft your custom furniture. Should there be any delays or updates needed regarding your order’s timing, we will communicate with you to keep you informed every step of the way.
Our custom furniture is designed by our master artisan, Vito, who has over 50 years of experience. Once designed, each piece is framed by hand, ensuring attention to detail and quality craftsmanship.
We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.
Please be advised that returns are subject to strict conditions and approval. Returns at North York Sofas are only permitted in cases of manufacturing defects. All other reasons for return will not be considered.
To request a return, you must submit a return form within 30 days of purchase by visiting our dedicated page at https://www.northyorksofas.com/returns-and-exchanges/.
Please note, customers are responsible for additional shipping charges relating to any modifications, exchanges, store credits, or refunds. Fees will be discussed and agreed upon before proceeding.
Approved returns can be processed for store credit, an alternative product, or a refund to the original payment method.
Please note: Returns without prior approval, or those that do not result from manufacturing defects, will not be accepted under any circumstances.
At North York Sofas, we stand behind the quality of our products with a comprehensive 1-year warranty that covers foam, fabric, and workmanship. Additionally, the frame and springs of our furniture are covered under a separate limited warranty. For more specific details, please visit our warranty page at North York Sofas Warranty.
We offer an extensive selection of materials for our furniture, including synthetic vinyl, durable polyester, soft poly-cotton blends, and premium genuine leather, all sourced from reputable suppliers. To see and feel our materials, please order swatches directly from us or visit us in person.
To ensure the longevity and beauty of your North York Sofas, proper care and maintenance are crucial. We recommend using cleaning products specifically designed for the material of your furniture. Regular dusting and spot cleaning as needed will help keep your furniture in excellent condition. More details on care and maintenance can be found here https://www.northyorksofas.com/care-guide/
Yes, you can! At North York Sofas, we offer extensive customization options for over 70% of our furniture designs. Whether you need to adjust the shape, size, or choose from our variety of fabrics, our team is dedicated to making your vision a reality. For more information on customizing your furniture, please visit https://www.northyorksofas.com/contact/ to contact us online or to schedule a meeting.
Our master artisan, Vito, brings 50 years of experience to North York Sofas, including a rich history of working with top Italian Canadian manufacturers. His expertise ensures that every piece of furniture we make is not only aesthetically pleasing but also built to last, making our sofas ideal for both residential and commercial use in environments such as hotels and restaurants where durability is key.
All our sofas at North York Sofas are made to order, which allows us to ensure that each piece meets our high standards of quality and craftsmanship. Please expect your sofa to be delivered within 4-6 weeks after your purchase. We appreciate your patience as we carefully craft your custom furniture. Should there be any delays or updates needed regarding your order’s timing, we will communicate with you to keep you informed every step of the way.
Our custom furniture is designed by our master artisan, Vito, who has over 50 years of experience. Once designed, each piece is framed by hand, ensuring attention to detail and quality craftsmanship.
We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.
Please be advised that returns are subject to strict conditions and approval. Returns at North York Sofas are only permitted in cases of manufacturing defects. All other reasons for return will not be considered.
To request a return, you must submit a return form within 30 days of purchase by visiting our dedicated page at https://www.northyorksofas.com/returns-and-exchanges/.
Please note, customers are responsible for additional shipping charges relating to any modifications, exchanges, store credits, or refunds. Fees will be discussed and agreed upon before proceeding.
Approved returns can be processed for store credit, an alternative product, or a refund to the original payment method.
Please note: Returns without prior approval, or those that do not result from manufacturing defects, will not be accepted under any circumstances.
At North York Sofas, we stand behind the quality of our products with a comprehensive 1-year warranty that covers foam, fabric, and workmanship. Additionally, the frame and springs of our furniture are covered under a separate limited warranty. For more specific details, please visit our warranty page at North York Sofas Warranty.
We offer an extensive selection of materials for our furniture, including synthetic vinyl, durable polyester, soft poly-cotton blends, and premium genuine leather, all sourced from reputable suppliers. To see and feel our materials, please order swatches directly from us or visit us in person.
To ensure the longevity and beauty of your North York Sofas, proper care and maintenance are crucial. We recommend using cleaning products specifically designed for the material of your furniture. Regular dusting and spot cleaning as needed will help keep your furniture in excellent condition. More details on care and maintenance can be found here https://www.northyorksofas.com/care-guide/
Yes, you can! At North York Sofas, we offer extensive customization options for over 70% of our furniture designs. Whether you need to adjust the shape, size, or choose from our variety of fabrics, our team is dedicated to making your vision a reality. For more information on customizing your furniture, please visit https://www.northyorksofas.com/contact/ to contact us online or to schedule a meeting.
Our master artisan, Vito, brings 50 years of experience to North York Sofas, including a rich history of working with top Italian Canadian manufacturers. His expertise ensures that every piece of furniture we make is not only aesthetically pleasing but also built to last, making our sofas ideal for both residential and commercial use in environments such as hotels and restaurants where durability is key.
FAQS
Affirm is a leading payment platform in Canada, offering flexible “buy now, pay later” solutions for customers shopping both online and in-store at North York Sofas. By selecting Affirm during checkout, you can enjoy your new sofa as fast as possible while breaking up your payments over time.
Affirm Canada Holdings Ltd. provides flexible payment options, subject to eligibility. Interest rates range from 0% to 31.99% APR based on your credit score and other factors. Payment terms may vary depending on your purchase amount and province. Some forms of repayment, such as credit cards, may also be accepted in certain cases. For more details, visit Affirm’s website.
Quick and easy checkout: Place your order seamlessly by choosing Affirm at checkout. Enter a few details, and you’ll receive an instant decision to complete your purchase.
Hassle-free payments: Activate AutoPay and Affirm will automatically charge your selected payment method on schedule.
Browse: Explore the North York Sofas collection and add your favorite pieces to your cart.
Select: At checkout, pick Affirm as your payment method.
Complete your purchase: Choose from 6, 12, or 24-month installment plans (subject to credit approval).
Pay over time: Your remaining payments will be charged to your debit card as per your chosen plan.
To use Affirm, you must:
At checkout, select Affirm as your payment method. You’ll verify your phone number via SMS, then link your payment method, and agree to the terms of your plan.
You can use Affirm to make purchases on the North York Sofas website or at our showroom.
Yes, Affirm performs a soft credit check when you create an account. This won’t affect your credit score. For more details, visit the Affirm help center.
You can set up automatic pre-authorized payments at checkout using your Visa, Mastercard, or debit card.
Affirm accepts Visa, Mastercard, or debit cards that have Visa or Mastercard logos. Please note, prepaid cards are not accepted.
Yes, Affirm payment plans are available for orders starting at $50.
Yes, you can pay off your balance anytime without any fees or penalties at the time of writing this on October 2024. Log in to the Affirm Customer Portal with the SMS enabled phone number you originally signed up with to review your prepayment options.
The first payment is due when you complete your order. Due to the nature of custom-made sofas, your scheduled payments may continue even if your sofa hasn’t been delivered yet. Be sure to check your loan agreement for the full payment schedule.
Any returns made will follow North York Sofas’ standard return policy. Affirm will credit your original payment method within 3-10 business days. Paid interest is not refundable. Please check our return policy for more details.
For any assistance regarding your payment plan or if you’re missing a confirmation email, contact Affirm directly through their website.
If you’re unable to use Affirm, please complete your purchase with an alternate payment method.
For more information, please visit the Affirm Help Center or get in touch with us at https://www.northyorksofas.com/contact/.
Affirm is a leading payment platform in Canada, offering flexible “buy now, pay later” solutions for customers shopping both online and in-store at North York Sofas. By selecting Affirm during checkout, you can enjoy your new sofa as fast as possible while breaking up your payments over time.
Affirm Canada Holdings Ltd. provides flexible payment options, subject to eligibility. Interest rates range from 0% to 31.99% APR based on your credit score and other factors. Payment terms may vary depending on your purchase amount and province. Some forms of repayment, such as credit cards, may also be accepted in certain cases. For more details, visit Affirm’s website.
Quick and easy checkout: Place your order seamlessly by choosing Affirm at checkout. Enter a few details, and you’ll receive an instant decision to complete your purchase.
Hassle-free payments: Activate AutoPay and Affirm will automatically charge your selected payment method on schedule.
Browse: Explore the North York Sofas collection and add your favorite pieces to your cart.
Select: At checkout, pick Affirm as your payment method.
Complete your purchase: Choose from 6, 12, or 24-month installment plans (subject to credit approval).
Pay over time: Your remaining payments will be charged to your debit card as per your chosen plan.
To use Affirm, you must:
At checkout, select Affirm as your payment method. You’ll verify your phone number via SMS, then link your payment method, and agree to the terms of your plan.
You can use Affirm to make purchases on the North York Sofas website or at our showroom.
Yes, Affirm performs a soft credit check when you create an account. This won’t affect your credit score. For more details, visit the Affirm help center.
You can set up automatic pre-authorized payments at checkout using your Visa, Mastercard, or debit card.
Affirm accepts Visa, Mastercard, or debit cards that have Visa or Mastercard logos. Please note, prepaid cards are not accepted.
Yes, Affirm payment plans are available for orders starting at $50.
Yes, you can pay off your balance anytime without any fees or penalties at the time of writing this on October 2024. Log in to the Affirm Customer Portal with the SMS enabled phone number you originally signed up with to review your prepayment options.
The first payment is due when you complete your order. Due to the nature of custom-made sofas, your scheduled payments may continue even if your sofa hasn’t been delivered yet. Be sure to check your loan agreement for the full payment schedule.
Any returns made will follow North York Sofas’ standard return policy. Affirm will credit your original payment method within 3-10 business days. Paid interest is not refundable. Please check our return policy for more details.
For any assistance regarding your payment plan or if you’re missing a confirmation email, contact Affirm directly through their website.
If you’re unable to use Affirm, please complete your purchase with an alternate payment method.
For more information, please visit the Affirm Help Center or get in touch with us at https://www.northyorksofas.com/contact/.
Affirm is a leading payment platform in Canada, offering flexible “buy now, pay later” solutions for customers shopping both online and in-store at North York Sofas. By selecting Affirm during checkout, you can enjoy your new sofa as fast as possible while breaking up your payments over time.
Affirm Canada Holdings Ltd. provides flexible payment options, subject to eligibility. Interest rates range from 0% to 31.99% APR based on your credit score and other factors. Payment terms may vary depending on your purchase amount and province. Some forms of repayment, such as credit cards, may also be accepted in certain cases. For more details, visit Affirm’s website.
Quick and easy checkout: Place your order seamlessly by choosing Affirm at checkout. Enter a few details, and you’ll receive an instant decision to complete your purchase.
Hassle-free payments: Activate AutoPay and Affirm will automatically charge your selected payment method on schedule.
Browse: Explore the North York Sofas collection and add your favorite pieces to your cart.
Select: At checkout, pick Affirm as your payment method.
Complete your purchase: Choose from 6, 12, or 24-month installment plans (subject to credit approval).
Pay over time: Your remaining payments will be charged to your debit card as per your chosen plan.
To use Affirm, you must:
At checkout, select Affirm as your payment method. You’ll verify your phone number via SMS, then link your payment method, and agree to the terms of your plan.
You can use Affirm to make purchases on the North York Sofas website or at our showroom.
Yes, Affirm performs a soft credit check when you create an account. This won’t affect your credit score. For more details, visit the Affirm help center.
You can set up automatic pre-authorized payments at checkout using your Visa, Mastercard, or debit card.
Affirm accepts Visa, Mastercard, or debit cards that have Visa or Mastercard logos. Please note, prepaid cards are not accepted.
Yes, Affirm payment plans are available for orders starting at $50.
Yes, you can pay off your balance anytime without any fees or penalties at the time of writing this on October 2024. Log in to the Affirm Customer Portal with the SMS enabled phone number you originally signed up with to review your prepayment options.
The first payment is due when you complete your order. Due to the nature of custom-made sofas, your scheduled payments may continue even if your sofa hasn’t been delivered yet. Be sure to check your loan agreement for the full payment schedule.
Any returns made will follow North York Sofas’ standard return policy. Affirm will credit your original payment method within 3-10 business days. Paid interest is not refundable. Please check our return policy for more details.
For any assistance regarding your payment plan or if you’re missing a confirmation email, contact Affirm directly through their website.
If you’re unable to use Affirm, please complete your purchase with an alternate payment method.
For more information, please visit the Affirm Help Center or get in touch with us at https://www.northyorksofas.com/contact/.
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