North York Sofas Shipping & Delivery Policies

Welcome to North York Sofas, where quality meets convenience. Our comprehensive shipping and delivery policies are designed to ensure that your new furniture arrives in perfect condition, ready to enhance your living space. Here’s everything you need to know about our process.

Delivery Schedule

• Scheduling Delivery: once your order has been completed, expect us to contact you within 1-3 business days to schedule a delivery time that suits you. Our sofas and upholstered furniture are meticulously packaged and shipped from our factory directly to your residence.

White Glove Delivery

• We offer a hands-off experience. Our White Glove Delivery service includes delivery to your room of choice, unpacking, and removal of packaging materials. Ideal for sofa beds, leather orders, and larger pieces. Please ensure a clear path for delivery.

Shipping Costs

• Shipping rates vary based on the order total and delivery location. 

Delivery Timeframes

• Scheduling: You will be contacted to schedule a delivery appointment. Our team aims to accommodate your schedule within the estimated delivery window. *We provide estimated delivery windows for planning convenience, although these are subject to change based on location and availability.*
• Stocking Fees: While we strive to meet specific delivery dates, we offer the flexibility to delay orders until you are ready to receive them.

Special Considerations

• Upon Arrival: Inspect your furniture upon delivery. Any damage should be noted and reported to North York Sofas immediately for prompt resolution.

Additional Services and Policies

• Missed Deliveries: A $150 fee will apply if you’re not present on the scheduled delivery day.
• National & International Shipping: We do not shipping to locations outside of Ontario.

Customer Responsibilities

• Space Planning: Ensure your new furniture will fit through doorways, hallways, and elevators by measuring in advance.
• Preparation: Clear the area where your new furniture will be placed and ensure there’s adequate access for our delivery team.
• Order Changes & Cancellations: Contact us as soon as possible to modify or cancel your order to minimize potential fees.

Bulk/Corporate Orders

• Bulk Orders: For bulk or corporate orders, please contact us directly to accommodate your needs.

Thank you for choosing North York Sofas. We are committed to ensuring a seamless delivery experience from our showroom to your home.