Final Sale Policy
At North York Sofas, all sales are final. Our furniture is uniquely made-to-order, allowing us to offer a wide variety of fabric options. Each piece is custom-crafted to your specific selections. Due to the personalized nature of our products, North York Sofas reserves the right to decline returns or exchanges, unless there is a manufacturer’s defect identified at the time of delivery and confirmed by our delivery team.
Customer Responsibilities
Please note that the customer is responsible for ensuring that all ordered furniture can be accommodated through doorways, hallways, elevators, or any other spaces necessary for installation. We encourage you to double-check all dimensions related to your ordered items before purchasing. North York Sofas is always available to assist with any questions regarding sizes to ensure your furniture fits perfectly in your intended space.
Overview
Given the custom-made nature of our furniture, we encourage you to review your purchase carefully upon delivery. Although we do not offer refunds, we want to ensure that your furniture meets your expectations in every way.
Exchanges
If your custom-made piece doesn’t perfectly suit your space, we are here to help. While we cannot accept returns, we offer support to modify your existing order to better meet your needs. Please reach out to us within 30 days of delivery to discuss your options.
Condition for Resolutions
We can assist with modifications to your custom piece provided it remains in new condition, free from damage or stains. Furniture that has been altered in any way may not qualify for exchange or modification.
Additional Shipping & Handling
Please note, customers are responsible for additional shipping charges relating to any modifications, exchanges, store credits, or refunds. Fees will be discussed and agreed upon before proceeding.
Damage & Defects
Upon arrival, please inspect your furniture for any issues. Should there be any defects or damages, report them immediately to ensure a prompt resolution.
Initiation of Modification or Exchange
Contact our customer service team within the 30-day window to discuss any concerns or requests for modification. We are here to assist you every step of the way.
To initiate a return or exchange with North York Sofas, please submit the below form. Ensure to fill out all required fields accurately to help us process your request swiftly. Our customer service team will review your submission and contact you with the next steps to ensure a smooth return or exchange process.
When requesting a return or exchange, please be prepared to provide (1) Your Order Number, (2) Proof of delivery such as a delivery receipt or confirmation email (proof of delivery serves as a confirmation that the item was delivered to and received by the customer, establishing a clear timeline for the return window), (3) contact information that matches the details of your original order, and (4) the reason for contacting support as well as further information requested that will help us process the modification or exchange. These documents are crucial for verifying the validity of your request and expediting the return or exchange process.
Thank you for choosing North York Sofas. We’re committed to helping you create a home you love with furniture that meets your standards for style, comfort, and quality.
We’re sorry to hear that your purchase didn’t work out as expected. To help us process your return or exchange quickly and efficiently, please fill out the form below with the following information:
1. Order Number: You can find this in your order confirmation email or on your invoice. It’s a unique code that helps us quickly locate your purchase in our system.
2. Proof of Delivery: Please provide any documentation that confirms you received your item, such as a delivery receipt or the confirmation email you received upon delivery. This is important to establish when your return window began.
3. Your Contact Information: Share the same name, email address, and phone number you used when making your purchase. This ensures we can get in touch with you without any delays.
4. Reason for Contact: Let us know the issue with your item(s). Whether it’s a defect, not quite what you expected, or another reason, your feedback is invaluable.
5. Condition of the Item: Describe the current condition of the item you’re returning. We can only accept modifications of items in new condition.
Your satisfaction is our priority, and we’re here to make the resolution process as smooth as possible. Once you submit this form, our customer service team will review your request and reach out with the next steps.
Thank you for choosing North York Sofas
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